Shipping Policy

Last updated: August 5, 2026

SIENNE currently ships orders to the destinations available at checkout. Shipping charges and the available delivery methods are displayed before payment.

Processing time

Orders are normally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from transit time.

Estimated delivery

Most orders arrive approximately 6–15 business days after shipment. This is an estimate, not a guaranteed delivery date. Peak periods, weather, carrier interruptions, customs, and address issues can cause delays.

Tracking

Tracking information is sent to the email or phone number used at checkout when it becomes available. Tracking can take several days to show its first carrier scan.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address. Contact solenashop1@outlook.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Delays, lost packages, and damage

If a shipment is substantially delayed beyond the disclosed estimate, we will provide an updated estimate and any cancellation or refund options required by applicable law. If tracking shows delivered but the package is missing, first check with household members, neighbors, and the carrier, then contact us for support.

Report items that arrive damaged or incorrect within 7 days of delivery and include the order number and clear photos of the packaging and item.

International duties

Where applicable, import duties, taxes, or customs charges are the customer’s responsibility unless checkout explicitly states otherwise.

Contact

Shipping questions may be sent to solenashop1@outlook.com.