Refund Policy

Last updated: August 5, 2026

We want you to feel confident shopping with SIENNE. You may request a return within 30 days of delivery.

Return eligibility

To qualify for a return, the item must be unworn, unused, unwashed, free from odors or damage, and returned with its original tags and packaging. Proof of purchase is required.

For hygiene and safety, items showing signs of wear, washing, fragrance, makeup, pet hair, damage, alteration, or missing tags may be refused.

Starting a return

Email solenashop1@outlook.com with your order number, the item you want to return, and the reason for the request. Do not send an item back until SIENNE provides return instructions and the approved return address.

Return shipping

For returns based on preference, fit, size, or color, the customer is responsible for return shipping. Original shipping charges are not refundable. We recommend using a trackable service because SIENNE is not responsible for returns lost in transit.

If you receive the wrong item, an item arrives damaged, or it has a material defect, contact us within 7 days of delivery with clear photos. When approved, SIENNE will provide the appropriate replacement, refund, or return-shipping solution.

Refunds

After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time.

Exchanges and cancellations

The fastest way to exchange a color or size is to return the eligible item and place a new order. Cancellation requests are handled on a best-effort basis before fulfillment begins; an order cannot be cancelled after it has shipped.

Contact

Questions may be sent to solenashop1@outlook.com.